PRIVACY POLICY

Elastogels (PTS) Privacy Policy

Effective Date: August 6, 2012

Elastogels, a PTS Company, respects your privacy to the utmost and we are committed to keeping the information you share with us protected. In our privacy policy you will gain insight as to how we utilize the information you share with us on our web store. This Privacy Policy describes the types of personal information we obtain, how we may use that personal information, with whom we may share it and how you may exercise your rights regarding our processing of that information. This Privacy Policy also explains how we process 'personal data' about people in the European Union (EU), as required under the General Data Protection Regulation (GDPR). By using this site, or providing information to us, you accept the terms and conditions outlined in this privacy policy.

How We Use Your Personal Information

PTS will keep your personal details private and confidential. We will never sell, rent, barter, trade, or share your personal details in any way with any other unrelated company. All data collected is for the sole purpose of serving you and making your shopping experience more customized for your needs. We dislike spam as much as you do. Therefore, we will never send you any unsolicited e-mail. If you choose to subscribe to our e-newsletter, you will always have the option to opt-out within the stated correspondence. From time to time, we shall send you pertinent information on special offers, giveaways, or special discounts if you so choose to receive them. In any case PTS will not bombard your e-mail with multiple messages in a short period of time. If you choose not receive any correspondence from us, we will only contact you in response to your inquiries and/or send you order confirmations. Finally, in an effort to better serve you. We may post customer surveys to measure our performance and to ensure you're receiving the highest level of customer service. We hope you will take the time to share your experience and you can choose to remain anonymous while doing so.

Opting Out

If you don't want PTS to send you promotional correspondence, or receive messages from preferred third party venders, opting out is easy. Please refer to the appropriate option located below.

  • Special Offers: To opt-out of our printed marketing correspondence from PTS via mail, call PTS customer service at 1.800.883.0368 (U.S. and Canada) or 1.770.441.9808 (outside the U.S. and Canada). You can also write to us at PTS, Customer Service, 1750 Breckinridge Pkwy. Suite 200, Duluth, GA 30096
  • Emails: To opt out of PTS marketing e-mails, simply scroll down to the bottom of the e-mail and click on the "Opt-Out" link.
  • Printed Materials: To opt-out of receiving PTS printed materials such as catalogues and brochures, call PTS customer service at 1.800.883.0368 (U.S. and Canada) or 1.770.441.9808 (outside the U.S. and Canada). You can also write to us at PTS, Customer Service, 1750 Breckinridge Pkwy. Suite 200, Duluth, GA 30096

Cookies and Click Monitoring

PTS web store does collect demographic and personal data to provide you with a richer web experience. Our web store does use cookies. However, we do not keep any of your personal details on cookies. We simply store your "Customer ID" (identifiable by a series of numbers) in cookie format. This Customer ID does not correlate to any of your personal information. We also store your first name to personalize your shopping experience with PTS. This cookie is only present if you have registered as a member of our site. If you are not a member of PTS, the only cookie information stored will be your "Customer ID". PTS also allows collection of site click-stream and cookie data by analytic service providers to help us analyze and aggregate how visitors our utilizing our web store. All of the data collected is to better serve you and your future visits to our web store. Based on the data collected, we will be able to provide more topics, products, and services relevant to your interest. 

 

Your Data, Our Security

At PTS we pride ourselves in taking the necessary steps to ensure your data is protected from unauthorized access, use or disclosure. While we know security breaches and mishaps do happen, we cannot guarantee the security of personal information. That said, we have formed relationships with the top security providers to ensure the web store you are interacting with is actually PTS. Our digital security partners are: http://NetSuite.com, http://McAfee.com, and http://VeriSign.com. If you would like to verify our standing with these companies, please click on the respected links provided. When you contact our customer support team, we will never ask for sensitive information to be provided to us in a digital format. Please note that our e-mail and text messaging is not encrypted. Therefore, never share any sensitive data by these means.

-You can ask us to delete your data at any time or change the way we communicate with you.
-We don’t sell or share your personal data with third parties, other than our partners and only then with your permission.
-We may use your data to invite you to an event or tell you about an initiative we are launching.
-We may request, collect, or process the following information:
*Account Details - username, password.
*Contact Details - email address, phone number.
*Location Details - physical address
*Identity Details - full name
*Financial Information - credit card details, payment processor details (e.g.  paypal)

The information we request, collect, and process is primarily used to provide users with the product or service they have requested. More specifically, we may use your personal information for the following purposes:

*to provide the service or product you have requested;
*to provide technical or other support to you;
*to answer enquiries about our products, or to respond to a complaint;
*to promote our other programs, products or services which may be of interest to you (unless you have opted out from such communications);
*to conduct data analysis, research and otherwise build and improve our platforms;
*to comply with legal and regulatory obligations;
*if otherwise permitted or required by law; or
*for other purposes with your consent, unless you withdraw your consent for these purposes.

 

Policy Updates

It is imperative the PTS remains compliant with all laws and regulations provided by the industries we serve. Therefore, any updates will be mentioned on our homepage prior to going live in it's respected section.

HIPPA Pledge to Patients

PTS takes seriously the trust our patients place in us to meet or exceed all federal regulations with regard to transmitting, using, and storing personal health information. We will comply with HIPAA's requirements and will update our systems and operations as appropriate to assure adherence to all applicable sections of the law.

Medical Disclaimer

The information and advice published or made available through the Elastogels.com web site is not intended to replace the services of a physician, nor does it constitute a doctor-patient relationship. Information on this web site is provided for informational purposes only and is not a substitute for professional medical advice. You should not use the information on this web site for diagnosing or treating a medical or health condition. You should consult a physician in all matters relating to your health - particularly with respect to any symptoms that may require diagnosis or medical attention. Any action on your part in response to the information provided in this web site is at the reader's discretion. Readers should consult their own physicians concerning the information on this web site. PTS makes no representations or warranties with respect to any information offered or provided on or through the Elastogels.com web presence (or advertisements) regarding treatment, action, or application of medication. PTS is not liable for any direct or indirect claim, loss or damage resulting from the use of this web site and/or any web site(s) linked to and from it.

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