International Payment Information:
We proudly accept: Visa, Mastercard, Discover, American Express, and PayPal.
International order customers are responsible for any imposed duties and taxes based on the individual country’s customs.
International Shipping Now Available!
We have partnered with Bongo International Parcel and Mail Forwarding to service our international customers.
Bongo International provides it’s customers with their very own US address (not a P.O. Box). Once you have a US address, you will be able to make purchases with us as well as other US based online retailers. Bongo receives your purchases and logs them into their online system where you can consolidate them with other orders.
This process saves international customers up to 82% off typical international shipping rates.
Step-By-Step Order Guide:
1. Shop for your items on our website and add them to your cart.
2. Setup your Bongo International account by clicking here: Go Bongo
3. After signup, Bongo will provide you with your very own US address.
4. Back at our site, proceed to checkout.
5. Enter your new US address supplied by Bongo as both your BILLING and SHIPPING Address.
6. Use the credit card that you have on file with Bongo as the payment method… No Exceptions.
7. Choose your domestic shipping method, and Place Order.
8. Once completed, finish your verification process with Bongo.
9. Bongo will take over from here, so communicate directly with them for delivery of your order.
If you have any questions, please feel free to contact Bongo through live chat or by e-mail. They will be glad to assist you.
Need Help Tracking Your Order:
Elastogels.com is dedicated to know you have received your order. If you have any question: call, e-mail, or initiate a live chat with us by clicking on the link above.We look forward to helping you with your order status.
Return Policy:
All returns are subjected to 10% restocking fees + shipping cost.
Return/Exchange Instructions
Request a RMA number via e-mail (customerservice@elastogels.com) or call 770.441.9808. Once you have been assigned the RMA number, it will be valid for only 14 days.
Complete and enclose the form with your package.
Please write RMA number clearly on the shipping label (If you do not have a shipping label, you can purchase one at your nearest office supply or shipping store.) Affix the shipping label to the outside of the package. Do not write the RMA number on the package.
If the order is “Free Shipping”, we will deduct the shipping cost from the refund amount.
If the order is “NOT” Free Shipping, we will not refund you the shipping cost when the product returns.
Return packages prepaid and use a secure shipping method as Pro Therapy Supplies is not responsible for loss or damage of the product. Please obtain a tracking number for your records. All packages received without a pre-assigned RMA number shown on the label will be refused. If the package is damaged during shipping, it will be refused. All claims for incomplete, defective, products and/or missing accessories must be made within 5 days of merchandise being received.
Our return policy begins the moment you receive your package at your doorstep. Any returned items must be returned to Elastogels.com packaged in a manner that protects the product. Returning an item to Elastogels.com is the full responsibility of the customer. Your refund will be made at the exchange rate at the time of purchase and will include any tariffs and taxes originally paid on the order.
Order processing:
Orders received Monday through Friday will be processed within 24 hours.
Orders placed on Friday after 4pm or on weekends will be processed on the next business day.
Cancellations:
You may cancel your order at no additional fee prior to your order being fulfilled. If you choose to cancel your order, you have a short window to cancel before your order researches our fulfillment team. Due to Pro Therapy Supplies (Elastogels.com) having most of the items in stock, the window for order cancelations is very short. If your order is cancelled for any reason, you will not be charged for the order, customs tariffs, taxes and shipping fees.
